NetFinance Interactive 2016 (past event)
November 29 - December 01, 2016
Contact Us: 1 (888) 482.6012
Marria Rhodriguez
AVP, Digital Product Manager
Wells Fargo
Check out the incredible speaker line-up to see who will be joining Marria.
Download The Latest AgendaInnovation Day
Wednesday, December 6th, 2017
16:30 Collaborative Roundtable Discussions
This is your opportunity to break into small groups and brainstorm with your peers on specific topics around innovation, mobile, payments, wearables and all future tech in Financial Services. Please choose two discussions for 30 minutes each.
1. Les Matthews, SVP, Business Development and Account Management, Mastercard
1. Les Matthews, SVP, Business Development and Account Management, Mastercard
2. Asmara Mirza, Senior Manager, Omnichannel Planning & Capability Management, TD Bank
3. Marria Rhodriquez, AVP, Digital Product Manager, Wells Fargo
4. Courtney Fischbach, VP, Social Media, Legg Mason Global Asset Management
5. Ryan Miller, Head of Digital Innovation, Bank of the West
6. Amy Judd, GVP, Digital Innovation, SunTrust
7. John Robertson, Senior Director, Frontline Tech Strategy, CIBC
Customer Experience and Service
Saturday, January 6th, 2018
15:35 Panel Discussion Revolution: Building a CX Framework for Your Mobile Channel
In the mobile channel, CX becomes more about easy navigation and a smooth customer journey than anything else. Your customers want as few clicks as possible to navigate through your mobile experience, and their most important call-to-action buttons right up front. How do you build a CX-oriented mobile channel to engage your customers?
• From content to UX, how do you deliver your CX?
• How do you deliver a positive mobile customer journey?
• What do your customers want to see when they first open your app or m.dot?
• From content to UX, how do you deliver your CX?
• How do you deliver a positive mobile customer journey?
• What do your customers want to see when they first open your app or m.dot?