Rod Miller

Currently an AVP at TD Bank. Former Senior Director of Corss Channel Management at CIBC, where he was responsible for developing the cross channel sales and service strategic plan and implementation roadmap. Also contribute to and support the development of CIBC’s multi-channel strategy to leverage the strengths of CIBC’s distribution network at the appropriate stage of the sales and service lifecycle in order to refer complex sales prospects to assisted channels (branch, TB agent); migrate high volume routine transactions to self service channels (Internet, TB-IVR, ABM) Lead a team to identify, research, develop and implement pilots to validate the multi-channel strategy