NetFinance Interactive 2016 (past event)
November 29 - December 01, 2016
Contact Us: 1 (888) 482.6012
Asmara Mirza
Senior Manager, Omnichannel Planning
TD Bank
Check out the incredible speaker line-up to see who will be joining Asmara.
Download The Latest AgendaCustomer Experience and Service
Saturday, January 6th, 2018
12:00 Case Study: Building Customer Loyalty with Customer Service
Having a dedicated and well-trained customer service team and portal is paramount to retaining customers. From the digital side, it may be your online chat functionality they most rely on. Being able to solve customers problems quickly and efficiently is the key to building loyalty and retention.
• Learn to create a uniform system across your phones, chats and in-person branch interactions
• Create a system to document complaints and reviews
• Create a customer service strategy that continues to build customer loyalty
• Learn to create a uniform system across your phones, chats and in-person branch interactions
• Create a system to document complaints and reviews
• Create a customer service strategy that continues to build customer loyalty