Asmara Mirza, Senior Manager, Omnichannel Planning at TD Bank
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Asmara Mirza


Senior Manager, Omnichannel Planning
TD Bank

Check out the incredible speaker line-up to see who will be joining Asmara.

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Customer Experience and Service

Saturday, January 6th, 2018


12:00 Case Study: Building Customer Loyalty with Customer Service

Having a dedicated and well-trained customer service team and portal is paramount to retaining customers. From the digital side, it may be your online chat functionality they most rely on. Being able to solve customers problems quickly and efficiently is the key to building loyalty and retention.
• Learn to create a uniform system across your phones, chats and in-person branch interactions
• Create a system to document complaints and reviews
• Create a customer service strategy that continues to build customer loyalty