Jalaj Jha

Senior Director, Head of Online Marketing and Marketing Technology
Capital One

Over 15 years of experience with enhancing or creating business using Marketing Analytics, and Marketing Technology for US Card Acquisitions, Customer Management and now for Homeloans business. MBA from University of Texas at Austin and a merit certificate holder in Mathematics, my goal is to drive business strategy through Analytics and Technology related channels like Internet, Mobile devices and Social channels. Experience with Management Consulting and Online Marketing in Financial Services industry.

Check out the incredible speaker line-up to see who will be joining Jalaj.

Download The Latest Agenda

Customer Experience and Service

Saturday, January 6th, 2018

11:20 Panel: Using Content to Drive Deeper Connections with Your Customer Base

Content is King. You’ve heard it before and you’ll hear it again. Almost everything you do in your digital strategy comes back to your content. It is the core of what your customer interacts with. With often hundreds of products and dozens of options in how to display that, what works for you?
• What do your customers expect from their visual experience on your site?
• When and how should you invest in upgraded graphics and video content?
• What kind of journey should your customers have? What story should you tell?