Misti Mostiller

EVP, Director, Consumer Strategy & Innovation
Extraco Banks

14+ years of management, alternative channel delivery and implementation experience and almost 9 years banking experience. As Director of Consumer Strategy and Innovation; I am responsible for all alternative delivery channels, including the call center, website, online banking, mobile banking, grocery store locations, and social media channels. Also responsible for all retail training, hiring and a variety of innovation projects and initiatives at Extraco. Previously responsible for all retail bank lobbies.

Check out the incredible speaker line-up to see who will be joining Misti.

Download The Latest Agenda

Innovation Day

Wednesday, December 6th, 2017

09:55 Panel: Looking at Organizational Structures: Are You Taking an Integrated or Siloed Approach?

As the innovation function continues to develop, it needs to find a home within your larger structure. For some, that’s the innovation lab, for others, it’s a hybrid with CX or digital. Determining where innovation fits into your organization helps define it, and gives it a larger voice across your leadership team.
• Should you have a dedicated innovation lab?
• Within your org structure, who does innovation report to?
• What does it look like when each digital function has it’s own innovation team?

Customer Experience and Service

Saturday, January 6th, 2018

13:50 Panel Revolution: Executing a Cohesive Digital Strategy for the Future to Keep Pace with Change

From regional credit unions to global retail banks, every FS organization is trying to execute a successful digital. But many feel they aren’t keeping pace with change. How do you build a strategy that is right for your organization, using resources effectively and adapting to your customer’s changing expectations?
• Where do you sit along the digital transformation spectrum?
• What should your digital strategy look like right now?
• In five years?